Privacy Policy

1. Information We Collect

When you register and use jc77, we collect several categories of personal information to provide you with a seamless and secure gaming experience. The categories of data we collect include:

• Identity Data: Full name, date of birth, gender, and a copy of a government-issued identification document where required for account verification.
• Contact Data: Email address and mobile phone number used for account registration and service communications.
• Transaction Data: Details of all deposits, withdrawals, bonuses, and gaming activity conducted through your jc77 account.
• Technical Data: IP address, device type, browser type and version, operating system, and session activity logs collected automatically when you access our platform.

2. How We Use Your Information

jc77 uses your personal data for specific, legitimate purposes directly related to providing our services. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Our primary uses include:

• To create and manage your jc77 account, process registrations, and authenticate your identity securely.
• To process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• To provide customer support, respond to queries, and resolve disputes in a timely and efficient manner.
• To send you important service notifications, account alerts, security notices, and promotional offers that are relevant to your activity on jc77.
• To detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other unlawful conduct on our platform.

3. Payment Data & Financial Processing

jc77 supports fast and secure transactions through Bangladesh's most widely used mobile financial services: bKash, Nagad, and Rocket, as well as Upay, Dutch-Bangla Bank, and select card processors. When you initiate a deposit or withdrawal, we collect only the minimum payment reference data required to complete and verify the transaction. We do not store your full mobile banking PIN or card verification codes on our servers.

All payment data is handled in compliance with applicable data protection standards. Transaction records are retained as required to meet our internal compliance obligations and applicable financial recordkeeping requirements. Players based in Dhaka, Chittagong, Sylhet, and other parts of Bangladesh can transact with confidence, knowing their financial information is processed through encrypted, audit-logged channels.

4. Cookies & Tracking Technologies

jc77 uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and gather analytics data that helps us improve platform performance. We use three primary categories of cookies:

• Essential Cookies: Required for core platform functionality such as login session management, security token handling, and preference storage. These cannot be disabled.
• Analytics Cookies: Help us understand how players navigate jc77, which pages are most visited, and where improvements are needed. Data collected is aggregated and anonymised.
• Preference Cookies: Remember your language setting, display preferences, and other personalisation choices so your experience is consistent across sessions.

You may adjust cookie preferences through your browser settings. Disabling essential cookies may prevent certain platform features from functioning correctly. For full details on how to manage cookies, please consult your browser's help documentation.

5. Data Sharing & Disclosure

jc77 does not sell, trade, or rent your personal information to third parties for marketing purposes. We may share limited personal data only in the following circumstances:

• With payment processing partners (such as mobile financial service operators and gateway providers) strictly for the purpose of completing your requested transactions.
• With service providers and technology vendors who support our platform operations under strict data processing agreements that prohibit independent use of your data.
• Where we are legally required to disclose data in response to a valid court order, government request, or regulatory directive applicable to online gaming operations.

In all cases, we apply the principle of data minimisation — sharing only the specific data fields necessary for the stated purpose and no more.

6. Data Retention

We retain your personal data for as long as your jc77 account remains active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy, including satisfying any applicable legal, accounting, or compliance requirements.

When your data is no longer required, we will either delete it securely or anonymise it so that it can no longer be associated with you as an individual. If you request account closure, we will process the deletion of your personal data within a reasonable timeframe, subject to any outstanding compliance obligations.

7. Your Rights Over Your Data

As a jc77 user, you have specific rights with respect to your personal data. We are committed to upholding these rights and responding to legitimate requests in a timely manner. Your rights include:

• The right to access the personal data we hold about you and to receive a copy of it in a readable format upon verified request.
• The right to request correction of any inaccurate or incomplete data held in your jc77 account profile.
• The right to request the deletion of your personal data, subject to our legal and compliance obligations that may require us to retain certain records.
• The right to object to or restrict certain processing activities, including direct marketing communications, where you no longer wish to receive them.
• The right to withdraw consent for any data processing that is based solely on your prior consent, at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with your registered account details. We will respond to all verified requests within a reasonable period.

8. Data Security

jc77 employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes SSL encryption for all data in transit, secure server environments, access controls limiting data availability to authorised personnel only, and regular security reviews of our systems.

While we take reasonable precautions to safeguard your information, no system is entirely immune from security risks. In the event of a data breach that poses a significant risk to your rights, we will notify affected users as promptly as practicable and take all reasonable remedial steps.

9. Third-Party Links

Our platform may occasionally reference third-party services, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), or payment operators. jc77 is not responsible for the privacy practices of these external parties. We encourage you to review their individual privacy policies before submitting any personal data to them directly.

10. Children's Privacy

jc77 is strictly an adults-only platform. Our services are not directed at, nor intended for use by, individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years ofage. If we become aware that a user under 21 has registered an account or submitted personal data, we will immediately suspend that account, delete the associated data, and take appropriate follow-up action. Parents and guardians who believe their child may have accessed jc77 are encouraged to contact us at [email protected] without delay.

11. Changes to This Privacy Policy

jc77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of jc77 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jc77 handles your personal data, our support team is available to assist you. We are committed to addressing all legitimate privacy enquiries fairly and promptly.

Email us at: [email protected]